Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #4534
    arsilanrajput7
    Participant

    Hi, I hope all is well there.

    We have issues with this plugin, it does not deduct the amount from the wallet and displays this note:

    Payment complete event failed. Something went wrong with processing payment please try again.
    Further, the cashback system also not working. So this plugin has been stopped processing totally which affecting our website. We have gone through the plugin conflict process but everything is fine from our end.

    I have checked the database and also can see wallet tables exist in the database.

    We need to sort out this issue ASAP.

    Thank you!

    #4535
    subrata
    Keymaster

    Hi,

    Thanks for reaching out. Could you please let us know if general credit and debit are working from the admin panel?

    #4536
    arsilanrajput7
    Participant

    Hi, Yeah just tested and its not working with debit/credit via admin panel too.

    #4539
    arsilanrajput7
    Participant

    Hi, is there any other way to fix this issue?

    Thank you!

    #4542
    arsilanrajput7
    Participant

    Seems we need to use the alternative plugin as got no response yet. THank you!

    #4544
    subrata
    Keymaster

    Hi,

    Sorry for the delay in response because of the weekend. Could you please disable our wallet plugin and enable it again this will create the dependent database table in the database if not created and let us know.

    #4545
    arsilanrajput7
    Participant

    Hi, yes sir I deactivated and activated this plugin but still the same issue. And yes I can see the database tables created already for this plugin.

    #4546
    subrata
    Keymaster

    Could you please share a test site admin access so that we can check this issue on your site? Please share the details via email support@standalonetech.com

    #4556
    arsilanrajput7
    Participant

    Hi,yeah I just send you an email with the staging site admin access link. Kindly confirm if you received. Thank you!

Viewing 9 posts - 1 through 9 (of 9 total)
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