refund policy

Without prejudice to any applicable statutory rights, Standalone grants Users the right to cancel a purchase they are unsatisfied with, and obtain a 100% refund, within 30 days from the day on which the purchased product has been delivered.

As a condition for refund service, any refund requested will NOT be accepted past 30 days of the actual purchase. Furthermore, clients requesting refunds will not be asked reasons for availing of this service. However, Users are kindly asked to specify the reason why they are claiming the money-back guarantee.

To request a refund, Users are requested to send the Owner an email at admin@standalonetech.com along with the Order ID

Things to keep in mind before availing refund –

  • Any refund requested will be processed within the next 7-days of placing the request
  • For Indian Clients (only) GST charges will not be refunded.
  • If the User acts in bad faith or misuses our product, Standalone owns the right to deny the refund request.

conditions on which refund requests can be denied

automatic payments

If a product is automatically renewed, refund requests cannot be processed. To avoid this issue kindly enable the ‘Cancel Automatic Payments’ option from your Stripe or PayPal account.

discounts and offers

Standalone offers its users discounts and special offers. If the product, Tera Wallet and other purchased extensions are purchased at a discounted value, Standalone reserves the right to deny any refund request made by the User.

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