Payment complete event failed

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Payment complete event failed

Started by arsilanrajput7 TeraWallet – Best WooCommerce Wallet System 2 years, 8 months ago

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9 posts · 2 voices
Viewing 9 posts - 1 through 9 (of 9 total)
  • August 5, 2023 at 9:18 am #4534

    Hi, I hope all is well there.

    We have issues with this plugin, it does not deduct the amount from the wallet and displays this note:

    Payment complete event failed. Something went wrong with processing payment please try again.
    Further, the cashback system also not working. So this plugin has been stopped processing totally which affecting our website. We have gone through the plugin conflict process but everything is fine from our end.

    I have checked the database and also can see wallet tables exist in the database.

    We need to sort out this issue ASAP.

    Thank you!

  • Staff reply August 5, 2023 at 9:20 am #4535

    Hi,

    Thanks for reaching out. Could you please let us know if general credit and debit are working from the admin panel?

  • August 5, 2023 at 9:26 am #4536

    Hi, Yeah just tested and its not working with debit/credit via admin panel too.

  • August 5, 2023 at 6:32 pm #4539

    Hi, is there any other way to fix this issue?

    Thank you!

  • August 7, 2023 at 7:42 am #4542

    Seems we need to use the alternative plugin as got no response yet. THank you!

  • Staff reply August 7, 2023 at 1:39 pm #4544

    Hi,

    Sorry for the delay in response because of the weekend. Could you please disable our wallet plugin and enable it again this will create the dependent database table in the database if not created and let us know.

  • August 7, 2023 at 1:53 pm #4545

    Hi, yes sir I deactivated and activated this plugin but still the same issue. And yes I can see the database tables created already for this plugin.

  • Staff reply August 7, 2023 at 3:07 pm #4546

    Could you please share a test site admin access so that we can check this issue on your site? Please share the details via email support@standalonetech.com

  • August 8, 2023 at 8:36 pm #4556

    Hi,yeah I just send you an email with the staging site admin access link. Kindly confirm if you received. Thank you!

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