Refund Policy

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Our Promise

We offer a 30-day, no-questions-asked refund on every TeraWallet Pro payment — first purchases and automatic renewals alike.

Your satisfaction is our priority. If you are not completely happy with your purchase, for any reason at all, you are entitled to a full refund within 30 days of the charge. No explanation is required.

On this page

1. What This Policy Covers

This policy applies to:

  • All TeraWallet Pro purchases made through https://standalonetech.com, on any plan
  • Automatic renewal charges on an existing subscription
  • Refund requests submitted within 30 days of the charge in question — not 30 days from when the subscription first started

Because our products are digital, there is nothing to return or ship back. Just send the request and we will handle it.

Our free plugins, including the free version of TeraWallet, cost nothing, so there is nothing to refund on them.

2. How to Request a Refund

  1. Email support@standalonetech.com with the subject line “Refund Request”.
  2. Include your order number, or the email address you used at checkout, so we can find the payment.
  3. That is it. No explanation is required — though feedback is always welcome, because it helps us improve the plugin.

3. Refund Processing

  • We review and process refund requests within 3–5 business days.
  • Refunds are issued to the original payment method used at the time of purchase. We cannot refund to a different card, account or person.
  • Depending on your bank or payment provider, it can take a further 5–10 business days for the money to appear on your statement.
  • You will receive an email confirmation once the refund has been processed.
  • We refund the amount you were charged, in the original currency. If your bank applied a currency conversion or foreign transaction fee, that fee is set by your bank and is outside our control.

4. Renewals and Automatic Charges

TeraWallet Pro is an annual subscription that renews automatically, as described in Section 6 of our Terms and Conditions. We send a reminder email before each renewal charge.

If a renewal is charged and you did not want it, you have 30 days from that charge to request a full refund under this policy. You do not need to give a reason.

To avoid the charge altogether, turn off automatic renewal from the Subscriptions area of your account before the renewal date, or email us and we will do it for you. Cancelling early costs nothing and you keep Pro access until the end of the term you already paid for.

5. After a Refund

Once a refund is processed:

  • Your TeraWallet Pro license is deactivated and the related subscription is cancelled.
  • You lose access to Pro features, updates and priority support.
  • The free version of TeraWallet keeps working on your site, and your wallet data stays where it is — we do not touch your store.
  • We keep a record of the order and the refund for as long as tax and accounting law requires. See our Privacy Policy.

6. Chargebacks and Disputes

Please email us before opening a dispute with your bank or card issuer. Our refund policy is deliberately generous and a direct request is almost always faster than a chargeback — days rather than weeks.

If a chargeback is filed without contacting us first, we may suspend the associated license and account while the dispute is investigated. Once the dispute is resolved, we are happy to reinstate the account where the outcome allows it.

7. Exceptions

We aim to honor every refund request inside the 30-day window. We reserve the right to decline a request where:

  • It is made more than 30 days after the charge
  • There is evidence of abuse or fraud, such as repeated purchase-and-refund cycles, or continued use of a license key after a refund

Nothing in this policy affects any statutory refund or cancellation rights you may have under the consumer law of the country in which you live. Where those rights give you more than this policy does, those rights apply.

8. Contact Us

If you have any questions about this policy, or you are unsure whether a charge qualifies, just ask — we would rather sort it out by email than leave you guessing:

StandaloneTech
West Bengal, India
Website: https://standalonetech.com
Email: support@standalonetech.com

See also: Terms and Conditions · Privacy Policy · Cookie Policy