Wallet deductions even for “Failed” orders

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Wallet deductions even for “Failed” orders

Started by appcharleston TeraWallet – Best WooCommerce Wallet System 2 years, 8 months ago

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  • August 2, 2023 at 5:39 pm #4532

    HELLO,

    I have a new issue that has happened across several orders on my website(s) that use your plug in. When customers have a “failed” order (meaning payment form not going through) the terawallet still deducts the amount used from it towards the purchase even though the order is denoted as failed. I believe in the past, when this would happen, the money would go back to the terawallet balance. Can you assist with troubleshooting this?

    Thanks,
    Alicia

  • Staff reply August 4, 2023 at 6:09 am #4533

    Hi,

    Thanks for reaching out and for reporting this issue. We will fix this in our next plugin update.

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