- This topic has 8 replies, 2 voices, and was last updated 11 months, 3 weeks ago by
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Hi, I hope all is well there.
We have issues with this plugin, it does not deduct the amount from the wallet and displays this note:
Payment complete event failed. Something went wrong with processing payment please try again.
Further, the cashback system also not working. So this plugin has been stopped processing totally which affecting our website. We have gone through the plugin conflict process but everything is fine from our end.I have checked the database and also can see wallet tables exist in the database.
We need to sort out this issue ASAP.
Thank you!
Hi,
Thanks for reaching out. Could you please let us know if general credit and debit are working from the admin panel?
Hi,
Sorry for the delay in response because of the weekend. Could you please disable our wallet plugin and enable it again this will create the dependent database table in the database if not created and let us know.
Hi, yes sir I deactivated and activated this plugin but still the same issue. And yes I can see the database tables created already for this plugin.
Could you please share a test site admin access so that we can check this issue on your site? Please share the details via email support@standalonetech.com
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